ONLINE STORE TERMS OF USE AND PURCHASE

SIA “Jelgavas bode”, registration No. 43603091670, registered address: Spāru iela 7, Jelgava, LV-3001, Latvia, hereinafter referred to as the Seller, provides the content available on mebelu-bode.eu and sells goods in accordance with these Terms of Use and Purchase.

1. General Provisions

1.1. These Terms govern purchases made through the online store mebelubode.eu, as well as the rights and obligations of the Seller and the Buyer.

1.2. When a consumer purchases goods through the online store, a distance contract is concluded between the Seller and the Buyer. The distance contract is governed by the laws and regulations of the Republic of Latvia, including the Consumer Rights Protection Law and the applicable Cabinet of Ministers regulations governing distance contracts.

1.3. For the purposes of these Terms, a Buyer is a natural person purchasing goods for purposes unrelated to their business or professional activity.

1.4. By placing an order, the Buyer confirms that they have read and accepted these Terms.

2. Making a Purchase

2.1. The description, price and essential information about each product are provided in the online store.

2.2. As the online store primarily offers vintage, antique and pre-owned goods, such items may show characteristics associated with their age, previous use and period of manufacture. Significant defects and other important characteristics of a product are indicated in the product description or shown in the photographs.

2.3. To place an order, the Buyer adds the selected products to the shopping cart, completes the required order information and selects an available delivery method.

2.4. Before confirming the order, the Buyer is shown the total order amount, including the price of the goods and delivery costs.

2.5. The Buyer confirms the order and completes payment using one of the payment methods available in the online store.

2.6. An automatic notification confirming receipt of an order confirms that the order has been received, but does not by itself constitute acceptance of the order by the Seller. The contract is concluded once the Seller accepts the order and payment has been successfully completed, unless otherwise agreed between the Seller and the Buyer.

3. Payment Terms

3.1. The currency used in the online store is euro (EUR).

3.2. Payments for purchases are processed by the payment service provider Maksekeskus AS, operating under the MakeCommerce brand.

3.3. Available payment methods may include:

• Latvian online banking payments – Swedbank, SEB, Citadele and Luminor;
• Estonian online banking payments – Swedbank, SEB and Luminor;
• Lithuanian online banking payments – Swedbank, SEB and Luminor;
• Visa and Mastercard card payments.

3.4. The payment methods actually available to the Buyer are displayed during the checkout process.

3.5. When paying via online banking, the Buyer must return to the merchant after completing the payment by clicking the relevant button in the payment environment so that the order can be successfully confirmed.

3.6. Personal data necessary for processing the payment may be transferred to Maksekeskus AS for the purpose of processing the payment and providing related services.

3.7. If an order cannot be fulfilled for any reason, the Seller will inform the Buyer and refund the payment received without undue delay.

4. Delivery Terms

4.1. Goods are delivered to Latvia, Lithuania and Estonia.

4.2. The delivery method and cost depend on the size and weight of the product and the delivery address provided by the Buyer. Available delivery options and costs are displayed before the order is confirmed.

4.3. Goods whose size and weight permit it are delivered by courier or to a parcel locker. Goods exceeding the size or weight limits of these delivery methods are delivered on pallets or by another appropriate transportation method.

4.4. Delivery is made to the entrance of the building or the door of a private house. Carrying goods inside the premises or to another floor is not included in the standard delivery service unless separately agreed between the Seller and the Buyer in advance.

4.5. The Buyer is responsible for providing an accurate and complete delivery address and contact information necessary for delivery.

4.6. Delivery times depend on the selected delivery method and the nature of the product. Information about the estimated delivery time is provided during the ordering process or agreed with the Buyer individually.

4.7. If delivery of a particular product or to a particular address is not possible using the standard delivery options available in the online store, the Seller will contact the Buyer to agree on a possible delivery solution.

4.8. Upon receiving the goods, the Buyer is advised to inspect the condition of the packaging and the exterior of the goods and, if visible damage caused during transportation is found, to document it and inform the Seller as soon as reasonably possible.

4.9. Signing a delivery or receipt document does not, by itself, limit the Buyer's statutory rights to make claims regarding non-conformity of the goods.

5. Right of Withdrawal

5.1. A consumer has the right to withdraw from the distance contract within 14 days without giving any reason. In the case of a purchase of goods, the withdrawal period begins on the day the goods are received. If an order contains several goods, the withdrawal period begins on the day the last goods are received.

5.2. To exercise the right of withdrawal, the Buyer must send the Seller a clear statement of withdrawal from the contract or a completed withdrawal form by email to info@mebelubode.eu.

5.3. The Buyer may use the withdrawal form if one is made available on the Seller's website.

5.4. The Buyer has the right to inspect and examine the goods to the extent that would normally be permitted in a physical store. If the goods are used beyond what is necessary to establish their nature, characteristics and functionality, and their value is consequently reduced, the Seller has the right to seek compensation for the reduction in value.

5.5. The absence of the original packaging does not, in itself, deprive the Buyer of the right of withdrawal. However, the Buyer is responsible for any reduction in the value of the goods resulting from handling beyond what is necessary to establish their nature, characteristics and functionality.

5.6. After submitting the withdrawal notice, the Buyer must return or hand over the goods to the Seller without undue delay and no later than 14 days after submitting the withdrawal notice.

5.7. Unless the Seller has offered to cover the return costs, the Buyer bears the direct cost of returning the goods.

5.8. The Seller shall refund all payments received from the Buyer, including standard delivery costs, without undue delay and no later than 14 days from the date on which the Seller receives the withdrawal notice. The Seller has the right to withhold the refund until the goods have been received or the Buyer has provided evidence that the goods have been sent back.

5.9. If the Buyer has chosen a more expensive delivery method than the least expensive standard delivery method offered by the Seller, the Seller is not required to refund the additional amount exceeding the cost of the least expensive available delivery method.

5.10. The right of withdrawal does not apply in cases provided for by law, including, for example, goods made according to the Buyer's specifications or clearly personalised goods, where the relevant statutory exception applies to the particular transaction.

5.11. The right of withdrawal is a consumer right and does not apply to legal entities, unless otherwise provided by applicable law.

6. Consumer Rights Regarding Non-Conforming Goods

6.1. The Seller is responsible for the conformity of the goods with the contract in accordance with the consumer protection laws and regulations applicable in the Republic of Latvia.

6.2. Vintage and pre-owned goods may have characteristics associated with their age, previous use and period of manufacture. The Seller is not responsible as for a hidden non-conformity for characteristics of the goods that were clearly disclosed to the Buyer before purchase in the product description, photographs or other information, to the extent permitted by applicable law.

6.3. If the Buyer discovers that the goods do not conform to the contract, the Buyer has the right to submit a complaint to the Seller by email at info@mebelubode.eu or by telephone at +371 24404400.

6.4. The complaint should preferably include the order number, product name, description of the non-conformity and, where possible, photographs.

6.5. The Buyer's statutory rights concerning non-conforming goods may not be restricted by these Terms.

6.6. The Seller shall respond to a consumer complaint within the period prescribed by applicable law.

7. Processing of the Buyer's Personal Data

7.1. The Seller processes the Buyer's personal data necessary for accepting and fulfilling orders, processing payments, delivering goods, communicating with the Buyer and fulfilling other obligations related to the contract.

7.2. Personal data may be transferred to the Seller's service providers and business partners where necessary to fulfil the order, including payment service providers and transportation/delivery service providers.

7.3. Further information regarding the processing of personal data, the purposes and legal bases for processing, retention periods and the Buyer's rights is available in the Seller's Privacy Policy.

7.4. If the Buyer has consented to receive marketing communications, the Seller may use the Buyer's email address to send news, offers and other marketing information.

7.5. The Buyer may withdraw their consent to receive marketing communications at any time by using the unsubscribe option provided in the communication or by contacting info@mebelubode.eu.

8. Dispute Resolution

8.1. Matters not covered by these Terms shall be governed by the laws and regulations applicable in the Republic of Latvia.

8.2. The Seller and the Buyer shall first seek to resolve any disputes through mutual discussions or written communication.

8.3. If a dispute cannot be resolved amicably, the consumer has the right to contact the Consumer Rights Protection Centre (PTAC) or use other out-of-court dispute resolution mechanisms provided for by applicable law.

8.4. The consumer has the right to bring a claim before a court in accordance with the applicable laws and procedures. These Terms do not restrict any rights granted to consumers under mandatory consumer protection legislation.

9. Seller's Contact Information

SIA “Jelgavas bode”
Registration No.: 43603091670
Registered address: Spāru iela 7, Jelgava, LV-3001, Latvia
Online store: mebelubode.eu
Email: info@mebelubode.eu
Telephone: +371 24404400

Physical store address: Uzvaras iela 56, Jelgava, Latvia.